Terms and Conditions
Extreme Weather Policy
In the event of extreme heat (above 36 Degrees celsius) or a washout (courts are too wet to play on or it is raining too heavily), coaching participants will be notified via SMS where reasonable notice permits. If a message or update has not been received or posted on socials, please assume that the lesson is going ahead.
Please note that our player’s health and safety is our main concern. In an instance of a hot day not resulting in a cancellation of classes and you choose not to bring your child along, you will need to notify us of this to retain a credit for the missed session. On rainy days that have not resulted in a cancelled lesson please attend as normal.
Indoor Lessons
While it is raining we will use the indoor space at the club to run our lessons. This applies to Junior group lessons and squads and does not apply to Private lessons or Adult Lessons. In this case the lesson is considered to have gone ahead as normal. No credit would apply and no notification will be sent to customers.
In some cases we may start a lesson indoors because of rain but be able to finish the lesson on court as conditions improve. Some lessons may move indoors as weather conditions deteriorate.
Payment
All lessons are to be pre-paid on a term by term basis. An invoice will be emailed before the term begins, the due date will be 7 days from date of issue. A payment plan can be arranged if payment in that time is not possible.
After the due date has passed a reminder will be sent. If an invoice is not paid with in 7 days of the reminder your enrolment will be cancelled.
Refunds/Credits
Lessons missed for any non-weather related reason will not be refunded. For lessons missed over an extended period due to injury or illness, a credit can be arranged for the following term. A credit will not carry forward more than the following term of payment.
More than 2 credit - less than 2 must be made up.
Make-Up & Cancellation Policy
Make up lessons due to extreme weather conditions will be made available where other scheduled lessons have available space as well as in the event that you are unwell or unable to attend your lesson. AC Tennis must be notified 24 hours beforehand in order for a make-up lesson to be rescheduled.